Refund Policy

At Hychem International Pty Ltd, we pride ourselves on the quality of our resin coatings and are committed to ensuring our customers' satisfaction. Our refund policy is designed to be fair and transparent, in accordance with the Australian Consumer Law (ACL) to ensure your peace of mind when shopping with us.

Change of Mind

Please choose your products carefully, as Hychem International Pty Ltd does not offer refunds or exchanges for changes of mind or incorrect product selection. We encourage you to thoroughly review your order and product specifications before confirming your purchase.

Consumer Guarantees

All products sold by Hychem International Pty Ltd come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the products repaired or replaced if they fail to meet acceptable quality standards, provided the issue does not constitute a major failure.

Faulty or Damaged Goods

If you receive a product from us that is faulty or damaged, we urge you to contact our customer service team within a reasonable timeframe from receipt of your order, ideally within 30 days. Please provide a detailed description of the fault and include photographic evidence to support your claim.

We will evaluate your claim diligently and, if justified, offer a replacement, refund, or repair the item whenever feasible. The resolution chosen (refund, repair, or replacement) will be determined by Hychem International Pty Ltd, taking into account the nature of the product fault.

Process for Returns

1. Contact our customer service team via on 0246461660 or orders@hychem.com.au with your order number, the product details, and a clear reason for the return.
2. Our team will provide you with instructions on how to proceed, which may include returning the product for assessment. Please note that the product must be returned in its original condition, with all packaging and documentation.
3. Upon receipt and inspection of the returned product, we will communicate the outcome of your claim and next steps.

Exceptions

Note that certain products may be excluded from this refund policy due to their nature. These exceptions will be clearly stated on the product page.

Contact Us

For any questions or concerns regarding our refund policy or to initiate a return, please contact us at 0246461660 or orders@hychem.com.au

Hychem International Pty Ltd is dedicated to providing high-quality products and exceptional customer service. We value your business and are here to assist with any issues that may arise with your purchase.