Overview

Hychem International Pty Ltd is committed to delivering your resin coating products in a timely and efficient manner. Our Shipping Policy is designed to provide you with clear information regarding our shipping practices and procedures.

Shipping Options and Delivery Times

We offer various shipping options to meet your needs. Our standard shipping typically delivers within 1-14 business days for domestic orders. For expedited shipping requests, additional charges may apply. Please note that delivery times are estimates and can be affected by factors outside of Hychem International Pty Ltd's control.

International Shipping

We do ship internationally. However, international customers are responsible for any customs, duties, or taxes imposed by their respective countries. Delivery times for international orders may vary significantly due to customs processing.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. The final shipping cost will be displayed at checkout before you complete your order.

Order Processing Times

Orders are typically processed within 1-5 business days. Processing time is required for order verification, tailoring, quality checks, and packaging. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order's progress online. Please allow 3-5 business days for the tracking information to become available.

Shipping Restrictions

Please note that certain products may be subject to shipping restrictions due to their hazardous nature or size. We will notify you during the checkout process if your order cannot be shipped due to these restrictions.

Damaged or Lost Orders

Hychem International Pty Ltd takes great care in packing and shipping your orders. However, if your order arrives damaged or is lost in transit, please contact us immediately at 0246461660. We will work with you to resolve the issue, whether through replacement, return, or refund.

Changes to Shipping Addresses

We cannot change a shipping address once an order has been dispatched. Please ensure your shipping address is correct at the time of checkout to avoid any issues with your delivery.

Contact Us

For any questions or concerns regarding our Shipping Policy, please contact our customer service team at 0246461660. We are here to assist you with your shipping needs and ensure a smooth delivery process for your orders.