Welcome to Hychem Online
DELIVERY AUSTRALIA WIDE – SHOWROOMS & WAREHOUSE QLD, NSW & VIC
CALL US: (02) 4646 1660
How much do you charge for freight?
Free delivery for all orders over $110 inc GST is available to metropolitan customers; if an order is under $110* an $10.45* freight charge will apply. Low-cost delivery is available for all regional customers, with freight pricing calculated as part of the online shopping process. Please note that freight charges will vary for regional deliveries, as the cost is calculated upon the weight of each order.
How long will my delivery take?
Same day despatch is available for in-stock products ordered before 3pm.*
We're proud of our track record, which has seen 95% of deliveries to most metropolitan areas made in just one day.
Metropolitan Area
Brisbane, Sydney, Melbourne, Perth*
1-2 Business Days
Adelaide
2-3 Business Days
Regional Area
Queensland, New South Wales, ACT, Victoria, South Australia, Western Australia*
2-3 Business Days
Northern Territory
5-6 Business Days
Tasmania
5-7 Business Days
*Refers to Inc GST pricing
*For sourced on request products such as machinery and equipment, same-day despatch is not available. Please note that there will be a lead time for these products, subject to product availability.
*There may be a $20.60 charge for orders containing large or bulky items (excluding GST). These items may also take longer to transport. This charge does not include Machinery Equipment.
*To our Western Australia customers: in our ongoing endeavour to ensure that we are always in stock of your requested items, please note there may be a 5-6 day lead time in the event that we send your order from our warehouses on the Eastern Seaboard.
This section allows you to track orders shipped to you over the last 8 weeks. To see the status of your order, click on the relevant order number and it will be displayed for you. If you cannot see your order, contact the Hychem customer service team on 13 Hychem or email us for further assistance.
We want all our customers to be happy with their products from Hychem. We offer a 31 Day Satisfaction Guarantee for all products purchased through us. If for any reason you are unable to use the product you have purchased, simply return it to us within 31 Days for a refund of the purchase price, less any delivery fees. We are unable to return any products after 31 days if you have simply changed your mind, over ordered or do not want.
Unfortunately, we are unable to return any Buy to Demand or custom products, so please ensure you are entirely happy with the proofs and quotes before you sign and send them back to us.
We understand that sometimes emergencies do arise, which is why Hychem is proud to offer a paid same-day urgent delivery service. This is a premium service offering currently only available for metropolitan customers in Brisbane and Sydney. We're always on the lookout for ways to improve our services, and this includes the long-term expansion to even more metropolitan areas across Australia.
To make sure that you'll always receive your deliveries on time, please ensure that someone is available to receive your order. If you aren't available to accept your delivery, the driver will leave a calling card with their contact details to re-arrange delivery at a time more convenient for you.
If you're concerned that this could be an ongoing issue, please email us and we can arrange for an authority to leave goods arrangement at your premises in the event that no one is available to accept your delivery.
At Hychem, we're always offering the best resolution for our customers, and so we would like to provide the opportunity for Sporting Clubs to nominate a business address for deliveries for guaranteed peace of mind when ordering.
